Terms of Service

By accessing this website or commissioning services, you agree to these Terms. If you act on behalf of an organisation, you confirm you are authorised to bind it.

We provide UI/UX research, interface design, design systems and related consulting. The specific scope, deliverables, milestones and fees of an engagement are set out in a signed proposal or statement of work ("SOW"), which prevails over these Terms in the event of conflict.

The client shall provide timely access to stakeholders, systems, brand assets and feedback. Delays in client input extend delivery dates on a day-for-day basis. The client warrants that all materials supplied to us do not infringe third-party rights.

Fees are stated in the SOW, exclusive of taxes applicable in [Jurisdiction]. Unless otherwise agreed, invoices are payable within [Payment Term, e.g. 14 days]. Overdue amounts may accrue interest at [Late Interest Rate] per month or the maximum permitted by law, whichever is lower. Work may be suspended on accounts overdue by more than [Suspension Period].

Each deliverable includes the number of revision rounds stated in the SOW. Work beyond the agreed scope is quoted separately and requires written approval before it begins.

We retain ownership of all deliverables until fees due have been paid in full, upon which the agreed rights transfer to the client. We retain ownership of our pre-existing tools, methods, templates and internal libraries, and grant a perpetual, non-exclusive licence to use them as embedded in the deliverables.

We may display non-confidential work in our portfolio after public launch, unless the SOW or an NDA states otherwise.

Each party shall protect the other's confidential information with no less than reasonable care and use it solely for the engagement, for [Confidentiality Period] following termination.

Services are performed with reasonable skill and care. Except as expressly stated, the website and deliverables are provided "as is" and we disclaim all implied warranties to the fullest extent permitted by the law of [Jurisdiction]. We do not warrant specific commercial outcomes, conversion rates or rankings.

To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential loss, or loss of profit, revenue or data. Our aggregate liability arising out of an engagement is limited to the fees paid for that engagement in the [Liability Window, e.g. 12 months] preceding the claim. Nothing limits liability that cannot be excluded under the law of [Jurisdiction].

Either party may terminate an engagement on [Notice Period] written notice, or immediately for material breach that remains uncured for [Cure Period]. On termination the client pays for work performed and non-cancellable commitments up to the effective date.

These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law rules. The parties submit to the exclusive jurisdiction of the courts of [Venue], after first attempting good-faith resolution for [Negotiation Period].

Questions about these Terms may be sent to support@valocraft.shop.